Frequently Asked Questions

First, stay calm. If there are injuries, call 911 immediately. Do not move your vehicle, unless you are in immediate danger and it would be safer to get your vehicle in a different location. You should get the name of the person (s) driving the other vehicle (s) involved along with their phone number, driver's license, vehicle license and insurance information. Try to obtain any witness' name and phone number (s). Note the location, time and date. Use your camera phone to take pictures of the scene, vehicle damage and witnesses

Yes, we work with all insurance companies. Our team will communicate and coordinate with your insurance company to ensure that your vehicle is repaired properly and safely.

We offer estimates in person at the shop or complimentary online estimates with our auto body estimating tool. This easy to use tool will walk you through the process and gather all the information we need to get you an estimate.

We understand the frustration and inconvenience that auto body damage can bring to your daily life. We understand the confusion and overwhelming decisions you may face when it comes to getting your vehicle fixed correctly. We've got you covered! Our team of skilled collision and auto body repair experts have assisted countless vehicle owners, just like you, in safely getting back on the road. With our expertise and experience, we'll navigate the complexities for you, ensuring your vehicle is restored to its pre-damage condition. Trust us to handle the details.

If your insurance company has already looked at your vehicle, you can call us to schedule the repairs. We must start the repair process from the original insurance estimate. You can email us a copy, drop it off, or give us your insurance information and we can obtain our own copy of the estimate.

Each insurance company has different parts guidelines for factory/OEM parts, aftermarket (new but made by another company), remanufactured (previously damaged), or used (LKQ) parts to be used during the repair. You have the legal right to use only OEM (original equipment manufacturer) parts. We can assist you to use only OEM parts.

A deductible is determined at the purchase of your insurance premium and can range anywhere between $50 and $3,000. If the repair is going through your insurance policy, then the cause of the accident will determine the deductible amount. Ask your insurance company or go through your policy to find out. If you were not at fault and the repair is going through the other party’s insurance, then you will not have a deductible.

You are responsible for paying your deductible when you pick up your vehicle. The insurance check issued will be minus your deductible amount, if you have one. At the time you pick up your vehicle, you will pay the deductible amount. If you are expecting your deductible to be reduced or waived by insurance, we suggest you contact your insurance carrier and confirm prior to picking up your vehicle.

We offer a wide range of services including car collision repair, dent repair, auto painting, bumper repair, frame straightening, and more. We specialize in restoring your vehicle to its pre-accident condition.

Paintless dent repair is a technique used to fix minor dents without the need for repainting. It involves gently massaging the dent from the inside of the panel, restoring it to its original shape.

Absolutely! Our skilled technicians are experienced in car scratch repair, and we utilize industry-leading techniques to restore your car's finish and eliminate unsightly scratches.

The repair time depends on the extent of the damage. We evaluate each vehicle individually and provide an estimate of the repair duration. Our goal is to complete repairs efficiently without compromising quality.